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Network Troubleshooting

No matter what the Network Operating System, Linux, Unix, Windows, Apple or Novell, a senior level RTE Network Engineer will efficiently trouble-shoot your network problems. We solve problems in hours that other techs have been unable to solve in days. Some of the common issues we regularly solve:

  • "Slow" networking performance
  • Malfunctioning firewalls and routers
  • Exchange Server errors and malfunctions
  • Faulty and/or poor data cabling
  • Troublesome workstations that are "unable to logon"
  • Incorrect IP routing and DNS resolution issues
  • Data Recovery and Restore problems
  • After identifying and isolating the problem(s) we will quickly remedy the problem and return your network to smooth operation.

    Network Installation and Support

    Even the best hardware and software is of little value if it is not installed and configured properly. Knowing the correct settings for today's advanced server applications is simply a matter of experience. The ramifications of an incorrectly installed network or software program can result in costly budget overruns and operational downtime. RTE has years of experience and a diversified team upon which to draw, so you can rest assured that your network will be more then just "working", but also configured for maximum security and optimized for peak performance.

    Proactive Network Administration

    Active management of your network, as opposed to waiting for it to breakdown, increases its reliability and your productivity. There are a few key areas that should be regularly maintained in order to ensure the safety and reliability of your network:

    1. Data Backup and Verification
    2. Antivirus Software Updates and Monitoring
    3. Microsoft and Application Updates
    4. Hardware Condition
    5. Firewall Integrity

    RTE has a great ability to solve the problems right on the spot for our valuable clients.

    Technology Planning

    The development of a technology plan is important in achieving your long-term business goals. An effective technology plan will document the details of what these goals are, how technology can help you accomplish these long-term business goals, and documentation of the costs in reaching these specified goals. You will feel confident that you are spending wisely and setting the necessary pieces in place for the implementation of these goals in the future.

    Network Security Services

    Typical security services include:

  • Security Audit - identification of current security concerns
  • Security Threat Assessment (Penetration testing) - including internal and external vulnerability scans
  • Secure Infrastructure Design - secured network design and access strategies including firewalls, intrusion detection, and VPN implementations
  • A Security Audit offers your organization the opportunity to examine your systems for compliance to a variety of security standards. These standards can include internal and external security policies, software manufacture recommendations, legal requirements and known "best practices". Our Security Specialist will identify areas where your systems are out of compliance, and provide you with a written estimate of investment necessary to achieve conformance.

    Security Auditing will identify the following potential problems:

  • Check service pack levels
  • Check for missing security patches
  • Check for security alerts/vulnerabilities
  • Detect unnecessary shares
  • Detect unnecessary open ports
  • Detect new security holes using scan comparisons
  • Check for unused user accounts
  • Check password policy and strength
  • Detect potential Trojans on servers and workstations
  • Determine if the OS is disclosing too much information
  • Company Wide Security Threat Assessment and Reduction

    A network must be designed with the goal of reducing or eliminating the risk of a security breach. A Security Threat Assessment will allow you to understand where your organization may be vulnerable to a security breach. Using specialized vulnerability management software tools and a series of interviews, our security consultants can help you identify critical areas of vulnerability. These assessments will be performed both internally and externally. For example:

  • Identify and assess your most critical infrastructures and processes
  • Intrusion detection and analysis via data mining and port scanning
  • Recommend methods to detect future cyber attacks
  • Recommend data integrity and protection
  • Prepare Assessment Report
  • Written estimate for parts and labor to implement a security "upgrade"
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    Rehmat Taj Enterprises